Thank you for doing such an amazing job with all of our flooring and bathroom tilework and marble.
We hired you to install a hardwood floor in a hallway and two small bedrooms, new tile floor in our large kitchen, pantry and laundry areas, carpeting in our family room, and to completely retile two bathrooms including floor to ceiling shower enclosures.
You went the extra mile to get all of the materials we wanted even though you don't customarily stock all of them. You scheduled installation around the other work we were having done. The bathrooms wound up looking like a photo spread in Architectural Digest, and your installers even came up with their own idea to make my daughter's bathroom special. Throughout, the tile installer was proactive and thoughtful, anticipating issues I hadn't and dealing with them with my input.
Everyone ooohs and ahs over our kitchen tile. Your installer was technically brilliant in knowing how to level the floor, and the installation looks beautiful. The carpeting was installed quickly and beautifully, and when we had an issue with a step you were willing to send the installers back at no charge and reinstall that area.
Finally, you stuck with us through thick and thin when the wood floor that we had chosen for the hallway and two rooms proved defective. The moment I brought the problems to your attention you came out and looked at them, agreeing with me that the wood floor had to be replaced. You made a claim against the manufacturer on our behalf. When the manufacturer ultimately refused to stand behind its own product, agreeing only to ship a load of new flooring but not to pay for its reinstall, you agreed to pay for it yourself. When the new product arrived, you reviewed it for us and found it also to be defective. You told us to select a completely new floor, leaving your company to fight the battle with the floor manufacturer over reimbursement for the original cost of the defective wood floor. You paid a crew to come and install the replacement floor completely at your own expense. The crew was great despite a long and difficult deinstall, and worked with me to make the wood flooring look exactly as I wanted. Thanks to you, we are now able to move on with our lives in that wing of the house. We can have the moldings installed and the walls painted! My daughter can now use her playroom/office again and we can have guests stay in the guest room!
We noticed that other flooring companies we have used underbid jobs by not including all of the aspects of the job that they know will need to be done, and then asking the customer to pay extra to get the job truly finished. We had to wait several weeks in a queue for installation, and call a scheduling person that never found time to call us back. They provided subpar installers who cut corners and caused us a lot of headaches and delay. You provide a great service with quality installers. When someone gets a quote from you, they can be sure that they are getting a realistic and fair price that includes all aspects of the job, and that the installers will be excellent. If we have any additional flooring jobs, we will be using your company for sure.
Our house is beautiful now! Thank you for all of the hard work and for running a great company.
Letitia and Frank Accarrino
I just wanted to say that I am absolutely THRILLED with my bathroom. Your guys, Andy and George are the best!!! They are so meticulous and precise in the way that they do their work, and anyone can see how much pride and concern that they have in doing the best job possible.
I will not only highly recommend your company, but will not recommend anyone else!! The hard is best to beat!
Nina and Dave
Can I just say WOW!! This one stop shop turned our vision into our dream home, from the expert tile work right down to our window treatments, this group knows their stuff. The professional staff made us fill like family, and helped with our design every step of the way. Even when we changed our mind (several times I might add), they embraced our changes with a smile and caring hand. Thumbs up to this organization!!!
SUPERIOR PRODUCTS - SUPERIOR QUALITY - SUPERIOR SERVICE